With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 170 locations across 46 airports in 23 countries and regions, serving 16 million travellers annually.
The group comprises five core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for four consecutive years from 2016 to 2019 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services, and re-certification for Plaza Premium Lounges at Hong Kong International Airport(East Hall) and Kuala Lumpur International Airport.
The Group’s flagship brand and the world’s largest independent airport lounge network regardless of class of travel or airline. It gives travellers a haven away from the hustle and bustle of the airport, by providing a space with excellent services and facilities for travellers departing, transiting and arriving at major international airports around the world.
Representing the luxury niche from Plaza Premium Lounge, Plaza Premium First uplifts independent lounge experience with elegance by means of personalised hospitality, a selection of exquisite entrée and elevated cross-brand journey for elite travellers.
Designed by travellers for travellers, this one-of-a-kind book-by-hour airport transit hotel concept is poised to offer convenient and comfortable airport accommodation. It offers flexible hourly bookings, attentive services, carefully-tailored designs and all sorts of cool facilities and services, with a goal to provide all the comforts of home right at the airport for travellers.
Refreshhh by Aerotel provides relaxing and restful cabins for napping, showering and massages. Refreshhh by Aerotel allows air travelers to stay refreshed on-the-go.
Our VIP meet-and-greet service takes away all the airport hassle by a seamless end-to-end airport experience. From baggage handling, lounge stays, immigration-designated channel, limousine transfer to buggy service, we guarantee smooth coordination at every point in the airport.
Well poised to deliver a memorable, superb dining experience to all travellers at the airport, Airport Dining presents a variety of F&B concepts from casual dining, fine dining, airport lounge catering to in-airport event catering that suit each traveller’s taste buds.
Following on from a career in investment banking, Founder and CEO Mr. Song Hoi-see launched his own business which found him flying economy class and without the airport lounge privileges he had previously enjoyed. He found the travel experience to be lacking, struggling to work effectively while on the go.
Identifying a gap in the market, Mr. Song launched the first Plaza Premium Lounge at Hong Kong International Airport and Kuala Lumpur International Airport in 1998. This was the world’s first independent airport lounge. Open to all travellers regardless of airline or travel class, the service-oriented Plaza Premium Lounge concept was driven by a heartfelt desire “to do something for the majority”. Through his initiative and vision, Mr. Song has changed the perception that airport lounges should be reserved for premium travellers only.
With more than 20 years of unrivalled experience offering premium airport services, Mr. Song has led Plaza Premium Lounge Management Limited to be the benchmark for airport value-added services. The company’s services now range from designing, operating and managing premium airport lounges, both independent and on behalf of airlines, transit hotels, private relaxation suites, meet and greet services, dining concepts, business and conference centres and limousine services.
Sign up to receive the latest news and exclusive offers