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Submit Group Booking requests here (5 rooms/10 people or more).
*Online bookings must be made at least 1 hour prior to your arrival.

WE CARE FOR YOUR WELLBEING

Updated: 19 Apr 2021, 1800 (GMT +8)
 

At Plaza Premium Group, safeguarding everyone’s health and wellbeing is of utmost importance to us.
 
Our global hotel teams are in preparations to ensure a hygienic and safe environment for all travellers to enjoy a worry-free airport terminal hotel experience. The introduction of Wellbeing Ambassadors is to ensure you will be well taken care of during your entire stay, while enhancements and precautionary measurements are deployed in accordance to local authority’s advisories for different locations. These are included but not limited to:
 

Body temperature check will be offered in selected locations, if allowed and preferred by guests.  
Provision of hand sanitisers at different areas.  
Social distancing is practiced in public areas and Library Lounge.  
Magazines and newspapers are removed temporarily to minimise human contact.  
All commonly touched surfaces are sanitised frequently, including gym facilities and pool in selected locations.  
All of our staff members follow strict sanitisation procedures and wear masks at all times during on-duty; while information is shared for staff members to practice necessary precautions during off-duty.  

Your Wellbeing is Our Priority

 
Opening Hours Adjustment or Temporary Closure
While a few selected locations have re-opened, there are still many locations closed temporarily due to travel advisories enforced in different markets. Travellers embarking on essential travels, please check the latest updates of our lounges’ and hotels’ opening hours listed as follows.
 
For assistance or enquiries, please reach us through [email protected] or speak with our service teams in different markets, click here to see contact numbers.
 
Rebooking or Cancellations
For travellers booking directly with us to locations that are temporarily closed, our teams are currently handling requests on rebooking and cancellations, please allow four to six weeks for the refund process to be completed. Travellers booking with online travel agents, please liaise with your respective agents for rebooking or cancellations. We sincerely apologise for the inconvenience caused. 
 
We understand the situation is constantly evolving, therefore our teams are simultaneously monitoring and reviewing our services. As always, we are committed to delivering the best services to our guests with love and care.

  • For Aerotel guests, all existing reservations and new bookings made for stay between now and 30 June 2021 can be changed or cancelled at no charge up to 24 hours before scheduled check-in time*. Please email us through [email protected] with your booking confirmation number for our teams’ handling.
    *Note: Does not apply to non-cancellable or refundable promotion rates. For details, please refer to the Terms & Conditions on your booking confirmation.
  • For Plaza Premium First and Plaza Premium Lounge guests , all existing reservations and new bookings made by individuals or groups for lounge experience between now and 30 June 2021 can be changed or cancelled at no charge before your scheduled booking date and time as per the confirmation letter. No-show or late cancellations are non-refundable. Please email us through [email protected] with your booking confirmation number for our teams’ handling.
For reservations made for hotel use or lounge experience from 1 July 2021 onwards, we shall evaluate and update our policy accordingly and per local authority advisories in accordance to the development of the situation.

 

Aerotel
Beijing Daxing International Airport 2/F, Northeast Pier
  • Guest is required to present the health certificate on WeChat or AliPay mobileApp upon check-in
  • Guest may be required to undergo further verification at the local public security bureau prior to check-in according to the local guidelines.
  • Government website link for reference, click here. (in Simplified Chinese only)
  • 24 hours
Guangzhou Baiyun International Airport Level 4, International Departures (Within Secured Area), T2
  • Temporarily closed
Rio de Janeiro RIOgaleão – Tom Jobim International Airport Level 3, South Pier, International Departures, T2
  • Temporarily closed
London Heathrow Airport Arrivals Hall, T3 (outside secured area)
  • 24 hours
Kuala Lumpur International Airport Level 2M, [email protected], Terminal klia2
  • Temporarily closed
Mactan Cebu International Airport Level L1 (Outside Airport Secured Area), T2
  • Temporarily closed
Singapore Changi Airport Level 3, Departure / Transit Lounge (near Gate D41), T1
  • Aerobar, Swimming Pool, Fitness Corner and Library Lounge is open for UOTT passengers only. Unilateral Opening Transit Traveller: Australia (incl New South Wales) , New Zealand, Mainland China, Taiwan and Brunei.
  • According to airport regulations, Aerotel Singapore is currently only able to accept passengers flying on certain airlines. For details, please refer to the Important Notice when you make the booking.
  • Room Service is available.
  • 24 hours
Muscat International Airport Level 5, Departures (within secured area), Passenger Terminal Building
  • 24 hours
Abu Dhabi International Airport
  • Ground Level (Secured Area), International Departures, T1
  • 24 hours
  • Departures (Secured Transit Area), T3
  • Temporarily closed
  • Arrivals (Secured Transit Area), T3
  • Temporarily closed
Plaza Premium First
Hong Kong International Airport
  • 6/F, Departures Hall, T1 (near Gate 1)
  • Temporarily closed
Kuala Lumpur International Airport
  • East Zone, L2, Mezzanine Floor, Satellite Building (head for Gate C21-C27, take lift No.3)
  • 1000 - 0230 daily
Plaza Premium Lounge
China – Mainland, Hong Kong, Macau, Taiwan regions
Changsha South Railway Station
  • G/F, Changsha South High-speed Railway Station (Opposite ticket check-in counters B8-B9)
  • 0630 – 2200 daily
Hong Kong International Airport
  • 6/F, Departures Hall, T1 (near Gate 35)
  • 2300 - 0800 daily
  • 6/F, Departures Hall, T1 (near Gate 1)
  • 0800 - 2330 daily
  • 7/F, Departures Hall, T1 (near Gate 60)
  • Temporarily closed
Macau International Airport
  • Mezzanine Level (access via escalator opposite Gate 9/9A)
  • 0600 – 2200 daily
Taiwan Taoyuan International Airport
  • Zone D, 4/F, T1 Departures Hall
  • 0500 – 2300 daily
  • Zone A, T2 International Departures
  • 0500 – 2300 daily
  • Zone C, 4/F, T1 Departures Hall
  • Temporarily closed
  • Zone A1, 4/F, T2 Departures Hall
  • Temporarily closed
Americas & Europe
Dallas Fort Worth International Airport 
  • Domestic Terminal E, near E31
  • 0600 – 2200 daily
Rio de Janeiro RIOgaleão – Tom Jobim International Airport
  • South Pier, International Departures, T2
  • Temporarily closed
  • Level 1, Domestic Departures, T2
  • 0630 – 2200 daily
  • Level 2, Arrivals, Carpark Building, T2
  • Temporarily closed
Edmonton International Airport
  • International/ Domestic Departures, near Gate 52
  • Temporarily closed
  • US Transborder Departures, near Gate 88
  • Temporarily closed
Toronto Pearson International Airport
  • Domestic Departures, T3 (between Gates B22 & B24)
  • Temporarily closed
  • Level 3, Domestic Departures, T1, Right After Security
  • 0600 – 2030 daily
  • International Departures, T1 (use elevator near Gate E77)
  • Temporarily closed
  • International Departures, T3, AT Level, via Gate C32
  • Mon 1630 – 0100
  • Sun, Tue, Wed, Thurs & Fri 1630 – 2030
  • T1, US Departures (near Gate F53 & F55)
  • Temporarily closed
  • US Transborder, USA Departures, T3 (T Level, elevator access after Duty Free Stores)
  • Temporarily closed
  • Wellbeing (US Transborder, Terminal 3, Toronto Pearson International Airport (Near Gate A10))
  • Temporarily closed
Vancouver International Airport
  • International Departures, Pier D (directly after security screening)
  • Wed/Sat 1030 – 1400
  • Level 3, Domestic Departure Terminal, near Gate B15
  • Temporarily closed
  • US Transborder Departure Pier E, near Gate E87
  • Temporarily closed
  • Level 3, Domestic Departures, Pier C, near Gate C29
  • 0645 – 1930 daily
Winnipeg James Armstrong Richardson International Airport
  • Departures Level (opposite to Gate 5)
  • Temporarily closed
Helsinki Airport
  • 3/F, Non-Schengen Area, T2, (near Gate 40)
  • Sun, Mon, Tue, Thurs & Fri 0600 – 1800, Wed 0600 – 2000
Leonardo da Vinci-Fiumicino Airport
  • Area E (Upper Level), T3 Extra Schengen Departures
  • 0700 – 2000 daily
London Heathrow Airport
  • Level 4, T2 Departures (Note: Spa services are temporarily unavailable)
  • 0500 – 2100 daily
  • Level 1, T2 Arrivals
  • Temporarily closed
  • Ground Floor, T3 Arrivals
  • Temporarily closed
  • Mezzanine Level, T4 Arrivals
  • Temporarily closed
  • Level 2, T4 Departures
  • Temporarily closed
  • Level 2, T5 Departures
  • Temporarily closed
Asia Pacific
Brisbane Airport
  • International Terminal – Departures, Level 4 (Between Gate 81 and Gate 82)
  • Temporarily closed
  • Wellness Spa (International Departures)
  • Temporarily closed
Melbourne Airport
  • International Departures, T2 (near Gate 9)
  • Temporarily closed
Sydney Airport
  • T1, International Departures (opposite to gate 25-26)
  • Temporarily closed
Phnom Penh International Airport
  • Mezzanine Floor, International Departure
  • Temporarily closed
Siem Reap International Airport
  • International Departure Terminal
  • Temporarily closed
Jakarta Soekarno-Hatta International Airport
  • International Departure, T3, Level 2 (near Gate 5)
Kuala Lumpur International Airport
  • Mezzanine Floor, Level 2, Satellite Terminal (near Gates C11 - C17)
  • Temporarily closed
  • Temporarily closed
  • Level 2, International Departure, Terminal klia2 (near Gate L8)
  • Temporarily closed
  • Wellness Spa at KLIA, Mezzanine Floor (Level 2), Satellite Terminal (near Gate C21- C27)
  • Temporarily closed
  • Wellness Spa at S6-3-A03, Level 3, International Departure, Terminal klia2
  • Temporarily closed
Kuching International Airport
  • Level 2, Domestic Departure (near Gate 6)
  • Temporarily closed
Penang International Airport
  • Level 2, Domestic Departure (near Gate A1A)
  • Temporarily closed
  • Mezzanine Floor, International Departure (near Gate A3)
  • Temporarily closed
Langkawi International Airport
  • Level 1, Departure Hall (outside secured area, directly opposite the Domestic/International Departure Gate
  • Temporarily closed
Mactan Cebu International Airport
  • Level 1, International, Pre Departure, T2 (please take the lift opposite to Gate 20)
  • Temporarily closed
  • Arrival Level, Terminal 1
  • Temporarily closed
Singapore Changi Airport
  • Level 3, Departure/Transit Lounge West, T1
    (This lounge is currently able to accept departing passengers only. Transit passengers would not be able to access the lounge.)
  • Temporarily closed
  • BLOSSOM – SATS & Plaza Premium Lounge on Level 2 Mezzanine, Departure/Transit Lounge, T4
  • Temporarily closed
India & Middle East

Indira Gandhi International Airport, New Delhi

Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable at lounges that are in operations until further notice.

  • Mezzanine Level, Domestic Departures, T1
  • 24 hours (Lounge is temporarily closed and will reopen from 28 Mar 2021)
  • Lounge A, Mezzanine Level, International Departures, T3
  • Temporarily closed
  • Arrival Hall, International Arrivals, T3 (Note: Per airport regulations, only domestic flight passengers are accepted to enter the lounge.)
  • Temporarily closed
  • Plaza Premium Lounge Transit Hotel, G/F (next to lift), Departure Building, Domestic Arrivals, T1
  • Temporarily closed
  • Lounge B, Level 4, International Departures, T3 (Note: Per airport regulations, only domestic flight passengers are accepted to enter the lounge.)
  • Temporarily closed
  • Mezzanine Level, T3, Domestic Departures
  • Temporarily closed
  • Arrival Hall, Domestic Arrivals, T3
  • 24 hours
  • Departure level, Terminal 2, (after security check, near Gate 32)
  • Temporarily closed

Rajiv Gandhi International Airport, Hyderabad

Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable at lounges that are in operations until further notice.

  • Level E, International Departures (after duty free near Board Gate No.32 A/B)
  • Temporarily closed
  • Level E, Domestic Departures (next to Gate 30 A/B)
  • 24 hours
Salalah Airport
  • International Departures (after Immigration & Security, near Gate B)
  • 0800 – 1700 daily
King Fahd International Airport, Dammam
  • Departure Level (within airport restricted area; opposite Al Dawa Pharmacy and adjacent to Alinma Bank)
  • 24 hours
Riyadh King Khalid International Airport
  • International Departures, Mezzanine level, T1
  • 24 hours
Abu Dhabi International Airport
  • Al Dhabi Lounge, Level 1, T1, International Departures
  • 24 hours
  • Al Reem Lounge, Ground Level T1, International Departures
  • Temporarily closed
Dubai International Airport
  • Level 4, Concourse A – West Wing (past Duty Free shopping area), T3
  • Temporarily closed
ALLWAYS Meet & Greet
Toronto International Airport, Canada Available; 0700 to 1730 daily
Macau International Airport, China Temporarily unavailable
Leonardo da Vinci-Fiumicino Airport, Rome, Italy Available; 0700 to 21:00 daily
Indira Gandhi International Airport, New Delhi, India 24 hours
Cebu Mactan International Airport, Philippines Temporarily unavailable
Istanbul Sabiha Gökçen International Airport, Turkey 24 hours
John F. Kennedy International Airport, USA Temporarily unavailable
Dallas Fort Worth International Airport, USA Available; 0700 to 2200 daily

Airport Dining outlets managed by Plaza Premium Group

Opening hours of selected dining outlets are adjusted accordingly, please refer to the list of locations with the adjusted service hours shown below:

Restaurant Location Service Hours Adjustment Effective Period
Root98 Grab ‘N’ Go Arrivals Hall B, Level 5, T1, Hong Kong International Airport (non-restricted area) Temporarily closed Until further notice
Root98 Shop 1100, Departure Level – Check-in Hall, King Fahd International Airport 24 hours daily Until further notice
Root98 Arrivals, Winnipeg James Armstrong Richardson International Airport Temporarily closed Until further notice
TGM Root98 Landside - Changi Airport Terminal 1, Viewing Mall Central, #03-21, Level 3 (Landside) 1100 - 2130 daily (last order 2100) Until further notice
Flight Club 1/F, Passenger Terminal (Within Airport Secured Area), Sihanoukville International Airport 1000 – 0000, Tue to Sun; Closed on Mon Until further notice
Flight Club Muscat, Sultanate of Oman – Level 5, Departure (within airport secured area), Muscat International Airport 0700 – 2300 daily Until further notice
Flight Club Mezzanine Floor (Level 2), Mezzanine Floor (Level 2), Satellite Building, Kuala Lumpur International Airport Temporarily closed Until further notice
Flight Club Grab ‘n’ Go Mezzanine Floor (Level 2), Satellite Building, Kuala Lumpur International Airport 1000 – 0230, Tue to Sun; Closed on Mon Until further notice
The BAR Level 3, KLIA2 International Departures Satellite (KUL Airport) Malaysia Temporarily closed Until further notice
Terrace Chinese Kitchen International Departures, Pier B, T1, Sydney Airport (near Gate 30) Temporarily closed Until further notice

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