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WE CARE FOR YOUR WELLBEING

Updated: 23 May 2022, 09:00 (GMT +8)
 

At Plaza Premium Group, safeguarding everyone’s health and wellbeing is of utmost importance to us.
 
Our global hotel teams are in preparations to ensure a hygienic and safe environment for all travellers to enjoy a worry-free airport terminal hotel experience. The introduction of Wellbeing Ambassadors is to ensure you will be well taken care of during your entire stay, while enhancements and precautionary measurements are deployed in accordance to local authority’s advisories for different locations. These are included but not limited to:
 

Body temperature check will be offered in selected locations, if allowed and preferred by guests.  
Provision of hand sanitisers at different areas.  
Social distancing is practiced in public areas and Library Lounge.  
Magazines and newspapers are removed temporarily to minimise human contact.  
All commonly touched surfaces are sanitised frequently, including gym facilities and pool in selected locations.  
All of our staff members follow strict sanitisation procedures and wear masks at all times during on-duty; while information is shared for staff members to practice necessary precautions during off-duty.  

Your Wellbeing is Our Priority

 
Opening Hours Adjustment or Temporary Closure
While a few selected locations have re-opened, there are still many locations closed temporarily due to travel advisories enforced in different markets. Travellers embarking on essential travels, please check the latest updates of our lounges’ and hotels’ opening hours listed as follows.
 
Rebooking or Cancellations
If you have made a booking directly with us, and the hotel/lounge is subsequently closed/will be closed during your travel date due to local regulations or travel advisories, your booking will be automatically cancelled and refund will be provided to your original mode of payment. Please allow up to six weeks for the refund process to be completed. For bookings made through travel agents, please contact your respective agents to obtain a refund.

At any time, if you require assistance or have any queries, please reach us through email, [email protected] or telephone.

Aerotel
Beijing Daxing International Airport 2/F, Northeast Pier
  • Guest is required to present the health certificate on WeChat or AliPay mobileApp upon check-in
  • Guest may be required to undergo further verification at the local public security bureau prior to check-in according to the local guidelines.
  • Government website link for reference, click here. (in Simplified Chinese only)
  • 24 hours
Guangzhou Baiyun International Airport Level 4, International Departures (Within Secured Area), T2
  • Temporarily closed
Qingdao Jiaodong International Airport 3F VIP Building
  • 24 hours
Rio de Janeiro RIOgaleão – Tom Jobim International Airport Level 3, South Pier, International Departures, T2
  • Temporarily closed
London Heathrow Airport Arrivals Hall, T3 (outside secured area)
  • 24 hours
Kuala Lumpur International Airport Level 2M, [email protected], Terminal klia2
  • 24 hours
Mactan Cebu International Airport Level L1 (Outside Airport Secured Area), T2
  • Temporarily closed
Singapore Changi Airport Level 3, Departure / Transit Lounge (near Gate D41), T1
  • Room Service is available.
  • Please view Important Notice regarding your stay at Aerotel Singapore.
  • 24 hours
Muscat International Airport Level 5, Departures (within secured area), Passenger Terminal Building
  • 24 hours
Plaza Premium First
Hong Kong International Airport
  • 6/F, Departures Hall, T1 (near Gate 1)
  • Temporarily closed
Kuala Lumpur International Airport
  • East Zone, L2, Mezzanine Floor, Satellite Building (head for Gate C21-C27, take lift No.3)
  • Please refer to lounge details section for operating hours
Macau International Airport
  • Mezzanine Level (Use the escalator opposite Gate 9/9A)
  • Opening Soon
Plaza Premium Lounge
China – Mainland, Hong Kong, Macau, Taiwan regions
Changsha South Railway Station
  • G/F (Opposite ticket check-in counters B8-B9)
  • 0900 - 2200 daily
Guangzhou South High-speed Railway Station
  • Opposite ticket check-in counters A13-A14, Departure Level
  • 0630 - 2200 daily
Shenzhen North High-speed Railway Station
  • Opposite ticket check-in counters B11-B12, Departure Level
  • 0630 - 2200 daily 
Qingdao Jiaodong International Airport
  • 2F, VIP Building
  • 0530 till the last flight daily
  • 3F, Concourse A, Terminal 1 (close to boarding gate no. 1 to 11)
  • 0530 till the last flight daily
Hong Kong International Airport
  • 6/F, Departures Hall, T1 (near Gate 35)
  • 2300 - 0800 daily (Orange Zone - Open to all departing to regions outside of Mainland China, or all transit passengers (except connecting to Mainland China))
  • 6/F, Departures Hall, T1 (near Gate 1)
  • 0800 - 1600 daily (Green Zone - Open to all departing passengers to Mainland China, or transit passengers connecting from Mainland China)
  • 7/F, Departures Hall, T1 (near Gate 60)
  • 1500 - 2330 daily ( Orange Zone - Open to all departing to regions outside of Mainland China, or all transit passengers (except connecting to Mainland China)) 
Macau International Airport
  • Mezzanine Level (access via escalator opposite Gate 9/9A)
  • 0600 – 2200 daily
Taiwan Taoyuan International Airport
Note: Limited services/access due to local COVID-19 regulations. Refer to lounge page for details.
  • 0600 – 2200 daily
  • 0500 – 2300 daily
  • Zone C, 4/F, T1 Departures Hall
  • Temporarily closed
  • Zone A1, 4/F, T2 Departures Hall
  • Temporarily closed
Americas & Europe
Dallas Fort Worth International Airport 
  • Domestic Terminal E, near E31
  • 0600 – 2200 daily
John F. Kennedy International Airport
  • A-Concourse, above boarding gates A4 and A5 (beyond the TSA checkpoint)
  • Please refer to lounge details section for operating hours
San Francisco International Airport
  • Level 5 (after security), Departure Hall
  • 1400 - 2200 daily
Washington Dulles International Airport
  • Across from Gate A32, Terminal A
  • 1400 – 2030 daily
Newark Liberty International Airport
  • B Terminal after security, first elevators on the right, near Gate B51
  • 1530 - 2330 daily
Rio de Janeiro RIOgaleão – Tom Jobim International Airport
  • South Pier, International Departures, T2
  • 1700 - 2300 daily
  • Level 1, Domestic Departures, T2
  • 1400 - 2200 daily 
  • Level 2, Arrivals, Carpark Building, T2
 
  • 0630 - 1400 daily 
GRU Airport - Aeroporto Internacional de São Paulo
  • Near Gate 201 - 224, Terminal 2, Domestic Departure
  • 0500 – 2300 daily 
Edmonton International Airport
  • International/ Domestic Departures, near Gate 52
  • 0500 – 1630 daily 
  • US Transborder Departures, near Gate 88
  • Temporarily closed
Montréal–Pierre Elliott Trudeau International Airport
  • Near Gate 57, International concourse
  • 1530 – 2145 daily
Toronto Pearson International Airport

Note: Shower services are temporarily unavailable until further notice.
  • Domestic Departures, T3 (between Gates B22 & B24)
  • 0530 – 2030 daily
  • Domestic Check in - Pre Security, Level 3. Terminal 1 (right before security)
  • 0530 – 2000 daily
  • Level 3, Domestic Departures, T1, Right After Security
  • Temporarily closed
  • International Departures, T1 (use elevator near Gate E77)
  • 0530 - 2200 daily 
  • International Departures, T3, AT Level, via Gate C32
  • 0530 - 2300 daily 
  • T1, US Departures (near Gate F53 & F55)
  • 0700 - 1700 daily
  • US Transborder, USA Departures, T3 (T Level, elevator access after Duty Free Stores)
  • 0600 - 1700 daily
  • Wellbeing (US Transborder, Terminal 3, Toronto Pearson International Airport (Near Gate A10))
  • Temporarily closed
Vancouver International Airport

Note: Shower services are temporarily unavailable until further notice.
  • International Departures, Pier D (directly after security screening)
  • Wed & Thur 1030 – 1400
  • Level 3, Domestic Departure Terminal, near Gate B15
  • 0500 – 2200 daily
  • US Transborder Departure Pier E, near Gate E87
  • Temporarily closed
  • Level 3, Domestic Departures, Pier C, near Gate C29
  • 0645 – 2030 daily
Winnipeg James Armstrong Richardson International Airport
  • Departures Level (opposite to Gate 5)
  • Please refer to lounge details section for operating hours
Budapest Ferenc Liszt International Airport
  • Terminal 2 Departures, Sky Court
  • 0500 - 2100 daily
  • Non-Schengen Area, Departures, Mezzanine floor, Terminal 2B
  • 0630 - 2200 daily
Helsinki Airport
  • 3/F, Non-Schengen Area, T2, (near Gate 40)
  • 1000 - 1900 daily
  • New Terminal 2 extension building, Arrivals Hall
  • 0600 - 2300 daily
Istanbul Sabiha Gökçen International Airport
  • Domestic Departure Level (near boarding gate 206)
  • 24 hours daily 
  • International Departure Level (near boarding gate 204)
  • 24 hours daily
Leonardo da Vinci-Fiumicino Airport
  • Area E (Upper Level), T3 Extra Schengen Departures
  • 0530 - 2200 (Mon, Wed)
  • 0530 - 2100 (Tue, Thu, Fri, Sun)
  • 0530 - 2300 (Sat)
London Heathrow Airport
  • Level 4, T2 Departures (Note: Spa services are temporarily unavailable)
  • 0500 – 2100 daily
  • Level 1, T2 Arrivals
  • Temporarily closed
  • Ground Floor, T3 Arrivals
  • Temporarily closed
  • Mezzanine Level, T4 Arrivals
  • Temporarily closed
  • Level 2, T4 Departures
  • Temporarily closed
  • Level 2, T5 Departures
  • 0530 - 2130
London Gatwick Airport
  • North Terminal Departures (Near gates 45-55 and 101-103)
  • 0500 - 2000
Asia Pacific
Brisbane Airport
  • International Terminal – Departures, Level 4 (Between Gate 81 and Gate 82)
  • 1730 - 2230 daily 
  • Wellness Spa (International Departures)
  • Temporarily closed
Melbourne Airport
  • International Departures, T2 (near Gate 9)
  • Temporarily closed
Sydney Airport
  • T1, International Departures (opposite to gate 25-26)
  • Please refer to lounge details section for operating hours
Phnom Penh International Airport
  • Mezzanine Floor, International Departure
  • 0700 - 0000 daily
Siem Reap International Airport
  • International Departure Terminal
  • Temporarily closed
Jakarta Soekarno-Hatta International Airport
  • International Departure, T3, Level 2 (near Gate 5)
  • Please refer to lounge details section for operating hours
Kuala Lumpur International Airport
  • Mezzanine Floor, Level 2, Satellite Terminal (near Gates C11 - C17)
  • 24 hours daily
  • 0600 - 2100 daily 
Kuching International Airport
  • Level 2, Domestic Departure (near Gate 6)
  • Mon - Fri 0700 - 2100; Sat - Sun 1000 - 1800
Penang International Airport
  • Level 2, Domestic Departure (near Gate A1A)
  • 0600 - 2200 daily
  • Mezzanine Floor, International Departure (near Gate A3)
  • Temporarily closed
Langkawi International Airport
  • Level 1, Departure Hall (outside secured area, directly opposite the Domestic/International Departure Gate
  • 1000 - 1800 daily 
Mactan Cebu International Airport
  • Level 1, International, Pre Departure, T2 (please take the lift opposite to Gate 20)
  • Temporarily closed
  • Arrival Level, Terminal 1
  • Temporarily closed
Singapore Changi Airport
  • Level 3, Departure/Transit Lounge West, T1
  • 24 hours daily
  • BLOSSOM – SATS & Plaza Premium Lounge on Level 2 Mezzanine, Departure/Transit Lounge, T4
  • Temporarily closed
India & Middle East

Indira Gandhi International Airport, New Delhi

Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable until further notice.

  • Lounge A, Mezzanine Level, International Departures, T3
  • 24 hours (only reserve for airlines)
  • Lounge B, Level 4, International Departures, T3 (Note: Per airport regulations, only domestic flight passengers are accepted to enter the lounge.)
  • 24 hours 
  • Mezzanine Level, T3, Domestic Departures
  • 24 hours
  • Arrival Hall, Domestic Arrivals, T3
  • 24 hours
  • Departure level, Terminal 2, (after security check, near Gate 32)
  • 24 hours
  • Transit Hotel, Arrival Hall, International Arrivals, T3
  • 24 hours

Rajiv Gandhi International Airport, Hyderabad

Note: For hygiene reason, spa, massage and beauty services are temporarily unavailable at lounges until further notice.

  • Level E, International Departures (after duty free near Board Gate No.32 A/B)
  • 24 hours
  • Level E, Domestic Departures (next to Gate 30 A/B)
  • 24 hours

Chandigarh International Airport

  • Mezzanine Level, Terminal 1, Domestic Departures
  • 24 hours
  • Near Gate 2, 1st Floor, Upper Level, International Departures
  • 1400 – 2000 daily
Dr Babasaheb Ambedkar International Airport
  • Near Gate 05, 1st floor, Domestic Departures, Dr. Babasaheb Ambedkar International Airport
  • 24 hours
King Fahd International Airport, Dammam
  • Departure Level (within airport restricted area; opposite Al Dawa Pharmacy and adjacent to Alinma Bank)
  • 24 hours
Riyadh King Khalid International Airport
  • International Departures, Mezzanine level, T1
  • 24 hours
Jeddah International Airport
  • Near Gate 39, Terminal 1, International Departures
  • 24 hours
Dubai International Airport
  • Level 4, Concourse A – West Wing (past Duty Free shopping area), T3
  • 24 hours (From 15 Dec 21)
ALLWAYS Meet & Greet
Toronto International Airport, Canada Available; 0700 to 1730 daily
Macau International Airport, China Temporarily unavailable
Leonardo da Vinci-Fiumicino Airport, Rome, Italy Available; 0600 to 2300 daily
Cebu Mactan International Airport, Philippines Temporarily unavailable
Istanbul Sabiha Gökçen International Airport, Turkey 24 hours
John F. Kennedy International Airport, USA Temporarily unavailable
Dallas Fort Worth International Airport, USA Available; 0600 to 1800 daily
São Paulo-Guarulhos International Airport, Brazil 24 hours
Helsinki Airport, Finland Available; 0600 to 1800 daily

Airport Dining outlets managed by Plaza Premium Group

Opening hours of selected dining outlets are adjusted accordingly, please refer to the list of locations with the adjusted service hours shown below:

Restaurant Location Service Hours Adjustment Effective Period
Root98 Grab ‘N’ Go Arrivals Hall B, Level 5, T1, Hong Kong International Airport (non-restricted area) Temporarily closed Until further notice
Root98 Shop 1100, Departure Level – Check-in Hall, King Fahd International Airport 24 hours daily Until further notice
Root98 Arrivals, Winnipeg James Armstrong Richardson International Airport 1100 – 2300 (Mon - Fri)
1100 - 1800 (Sat - Sun)
Until further notice
TGM & Root98 Landside - Changi Airport Terminal 1, Viewing Mall Central, #03-21, Level 3 (Landside) 1100 - 2100 daily Until further notice
Flight Club 1/F, Passenger Terminal (Within Airport Secured Area), Sihanoukville International Airport 1000 – 0000, Tue to Sun; Closed on Mon Until further notice
Flight Club Muscat, Sultanate of Oman – Level 5, Departure (within airport secured area), Muscat International Airport 0700 – 2300 daily Until further notice
Flight Club Grab ‘n’ Go Mezzanine Floor (Level 2), Satellite Building, Kuala Lumpur International Airport 24 hours daily Until further notice
The BAR Level 3, KLIA2 International Departures Satellite (KUL Airport) Malaysia Temporarily closed Until further notice

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