At Plaza Premium Group, safeguarding everyone’s health and wellbeing is of utmost importance to us.
Our global hotel teams are in preparations to ensure a hygienic and safe environment for all travellers to enjoy a worry-free airport terminal hotel experience. The introduction of Wellbeing Ambassadors is to ensure you will be well taken care of during your entire stay, while enhancements and precautionary measurements are deployed in accordance to local authority’s advisories for different locations. These are included but not limited to:
Opening Hours Adjustment or Temporary Closure
While a few selected locations have re-opened, there are still many locations closed temporarily due to travel advisories enforced in different markets. Travellers embarking on essential travels, please check the latest updates of our lounges’ and hotels’ opening hours listed as follows.
For assistance or enquiries, please reach us through [email protected] or speak with our service teams in different markets, click here to see contact numbers.
Rebooking or Cancellations
For travellers booking directly with us to locations that are temporarily closed, our teams are currently handling requests on rebooking and cancellations, please allow four to six weeks for the refund process to be completed. Travellers booking with online travel agents, please liaise with your respective agents for rebooking or cancellations. We sincerely apologise for the inconvenience caused.
We understand the situation is constantly evolving, therefore our teams are simultaneously monitoring and reviewing our services. As always, we are committed to delivering the best services to our guests with love and care.
Airport Dining outlets managed by Plaza Premium Group
Opening hours of selected dining outlets are adjusted accordingly, please refer to the list of locations with the adjusted service hours shown below:
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