At Plaza Premium Group, safeguarding everyone’s health and wellbeing is of utmost importance to us. In light of the COVID-19 situation, we have implemented a set of precautionary measures in accordance to local authority’s advisories for different locations. These measures include but are not limited to:
Opening Hours Adjustment or Temporary Closure
Due to the latest travel advisories enforced in different markets and the significant reduction of air passengers, selected locations are temporarily closed while a few locations remain open with adjusted operation hours to serve our guests on essential travels.
For travellers booking directly with us, our teams are currently handling requests on rebooking and cancellations with full refund, please allow four to six weeks for the refund process to be completed. Travellers booking with online travel agents, please liaise with your respective agents for rebooking or cancellations. We sincerely apologise for the convenience caused.
We understand the situation is constantly evolving, therefore our teams are simultaneously monitoring and reviewing our services. As always, we are committed to deliver the best services to our guests with love and care.
Meanwhile, kindly see the full list of our venues with service adjustment shown. For assistance or enquiries, please reach us through [email protected] or speak with our service teams in different markets, click here to see contact numbers.
Airport Dining outlets managed by Plaza Premium Group
Opening hours of selected dining outlets are adjusted accordingly, please refer to the list of locations with the adjusted service hours shown below:
Cancellation and Booking Amendment Policy
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