FAQ

Airside refers to areas of the airport which are inside the restricted zones (e.g. customs and passport control) and landside refers to the areas outside of these zones.

In other words, if you are a departing passenger and you’re already at your terminal gate or doing duty free shopping, you are airside, since you’re where the planes are and will be in the air soon. On the other hand, if you haven’t checked in yet, or if you’re at the arrival hall, you’re landside.

Different countries and airports have different transit procedures. If you’re transiting at an airport, check to see if you’re required to go landside to check in again before getting on your connecting flight.
This depends on where you’re staying. Some Aerotels are located airside and some are landside. You can check any Aerotel’s Location Map to see if it’s landside or airside. If you’re still not sure, feel free to get in touch.
We wish we could help with this, but due to security reasons, we are unable to offer luggage pick-up or storage services.
Of course! Wheelchair-friendly rooms are available in every Aerotel, so just give us a shout if you want to book one of these. Please note that these rooms are subject to availability
Unfortunately, we don’t have any children’s rates. If you are a guest travelling with children below the age of 5, they can enjoy our facilities with you for no additional cost. However, children aged 5 and above count as an additional head and are charged the same as adults.
We’ve got all the essentials ready for you for a comfortable and convenient stay. These include shower amenities (shower cap, toothbrush, hairdryer and shower gels), disposable slippers and clothes hangers. Some Aerotels also have swimming pools and fitness facilities. If you’re staying at one of these properties, remember to pack your own sportswear and gear!
Due to health and safety standards, smoking is not allowed in any of our premises. However, our receptionist will happily direct you to the nearest smoking area if there is one at the airport you’re staying at.
Want to make a few changes to your booking? Not a problem! You can amend your booking up to 24 hours prior to check-in. Visit our Get In Touch page to get in touch and remember to quote your booking reference number in your enquiry. You can also read our Terms and Conditions for full information on booking amendments.
You can cancel your booking for up to 24 hours before your check-in time. We’ll charge a 10 USD / 25% cancellation fee (whichever is higher) but will refund the rest of your booking amount. We can’t refund no-shows or cancellations made less than 24 hours before check-in time. If you want to amend or cancel your reservation, please get in touch with us as soon as you can.
As travellers ourselves, we know how frustrating it can be when your flight is delayed or cancelled. In this case, please get in touch as soon as you hear of any changes to your flight schedule, as booking amendments or cancellations can only be made up to 24 hours before check-in time. For more information, please take a look through our Terms and Conditions.