1 adult
0 children
Submit Group Booking requests here (5 rooms/10 people or more).
*Online bookings must be made at least 1 hour prior to your arrival.
Airports are divided into landside and airside areas. 

Airside:
  • Airside areas are restricted and are only accessible to passengers who have checked in, cleared customs and passport control. 
  • Airside is also accessible by transit passengers who have cleared transit customs and security control. 
  • Airside guests are required to have an onward flight boarding pass. 
  • If you are staying in an Airside property please note that check in luggage cannot be brought into an Airside hotel but only cabin luggage. We advise guest to pack accordingly when staying in an Airside hotels in Aerotel Singapore, all Aerotel Abu Dhabi, Refreshhh properties Abu Dhabi, Aerotel Muscat, Aerotel Rio De Janerio and Aerotel Guangzhou. 
  • Different countries and airports have different transit procedures. If you’re transiting at an airport, check to see if you’re required to go landside to check in again before getting on your connecting flight.

Landside:
  • Landside area refers to areas where the general public can access unless there is a restriction that only passengers with flight tickets can enter the airport for check in purposes. Access to landside are for passengers who have not to clear customs and passport control. 
This depends on where you’re staying. Some Aerotels are located airside and some are landside. You can check any Aerotel’s Location Map to see if it’s landside or airside. If you’re still not sure, please contact us via get in touch.
Due to security reasons we are unable to offer luggage pick-up or storage services.
Only selected Aerotels provide wheelchair friendly bathrooms and rooms. Please contact us via get in touch or email us at [email protected] at least 48 hours prior. Please note that these rooms are subject to availability.
  • Children of under age 12 can stay at no extra cost when sharing existing bedding when accompanied by a paying adult, up to 1 or 2 children per room where the room category, size and beddings permit.
  • Some room types can only accommodate 1 or 2 persons. Please refer to room descriptions for more details. For your convenience and comfort guest can also consider a family room or connecting room where available.
  • Children above the age of 12 will be charged the same as an adult and supplementary charges may apply.
We’ve got all the essentials ready for you for a comfortable and convenient stay. These include shower amenities from bath gel, shampoo to body lotion, shower cap, towels and other items that are listed on each hotel factsheet on the Aerotel website.

For further information on the amenities for the following hotels, please email us at:
Smoking is not allowed in any of our premises. However, our receptionist will happily direct you to the nearest smoking area if there is one at the airport you’re staying at.
Bookings made are subject to terms and conditions per booking confirmation and charges may apply. Please contact us via get in touch or email us at [email protected] for further assistance. You can also read our Terms and Conditions for full information on booking amendments or cancellations. For bookings made via Travel Agents please contact the agent directly for assistance. The travel agent will advise you accordingly subject to their terms and conditions and if necessary contact us on your request.
Bookings made are subject to terms and conditions per booking confirmation and charges may apply. Please contact us via get in touch or email us at [email protected] for further assistance. You can also read our Terms and Conditions for full information on booking amendments or cancellations. For bookings made via Travel Agents please contact the agent directly for assistance. The travel agent will advise you accordingly subject to their terms and conditions and if necessary contact us on your request.
Bookings made are subject to terms and conditions per booking confirmation and charges may apply. Please contact us via get in touch or email us at [email protected] for further assistance. You can also read our Terms and Conditions for full information on booking amendments or cancellations. For bookings made via Travel Agents please contact the agent directly for assistance. The travel agent will advise you accordingly subject to their terms and conditions and if necessary contact us on your request.
Please share the details of your lost item and we will assist you in making the necessary inquiry. Please click lost and found.
Meals are not included with Aerotel bookings unless otherwise stated. Please visit our website or contact us via get in touch. Alternatively you can email us at [email protected] for further assistance.
Booking confirmation is dependent on the source of bookings. If you book via an Online Travel Agency then you should have a booking confirmation email. Similarly if you book via the website or hotel directly, a confirmation letter will be sent to you email. If you have any queries please contact us via get in touch or email us at [email protected]
For bookings made via Travel Agency please contact the agent directly for assistance. The travel agent will advise you accordingly subject to the terms and conditions and if necessary contact us on your request. Charges may apply.
Although we are an Airport hotel we also understand the importance of having facilities that will help make your stopover and stay more comfortable. As our offerings varies in each Aerotel please visit our website for detailed information as well as where you will find a complete factsheet on each hotel. Some properties offer swimming pools and gym thus if you stay at one of these properties, remember to pack your own sportswear and gear.
We accept major credit cards, cash and debit cards. Please email the property based on email address listed on each hotel webpage or factsheet, contact us via get in touch or email us at [email protected] for a specific payment type query.
Aerotel offers flexible booking hours which allows guest to check in at different times. Please always refer to the confirmation letter from Aerotel website, hotel or online travel agents for your exact check in and out time including total stay hours.

Early check in is subject to availability and guest are encouraged to advise hotel via the hotel email address on the webpage of any changes to your arrival time. Early arrivals prior to your booking time may be subject to charges and room availability.

Alternatively, you may contact us via get in touch or email us at [email protected].
Children under 18 must be accompanied by an adult (aged 18 or over). Children below the age of 18 may stay alone in any hotel subject to local laws, approval of legal guardians who must authorized the stay along with the necessary document required to support the request. In some countries the legal age will vary. Please email the property for further information.
Yes, you may, but the room is subject to availability as well as prevailing rates.
Yes, you may extend your stay by approaching the hotel reception desk. Extension is subject to availability as well as prevailing rates.
Yes, we can take bookings by telephone or email us with your booking needs here.
Please click on get in touch and complete the form with your booking information. We will endeavor to respond to your email within 48 hours. If your enquiry is urgent, please contact us at [email protected] and provide hotel name, guest name, arrival date and other pertinent information.

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